Complaints handling

We do our best to provide you with the best possible care during your pregnancy. If, at any point during your care with the midwife, obstetrician, sonographer, or external cephalic version specialist, you are not satisfied with the care provided, we advise you to first contact the relevant practice. [Click here for Echopunt contact details.]
It may be a misunderstanding that can be resolved through conversation.

If the discussion does not lead to a satisfactory outcome for you, there are other options available. You can find all the information on the website “erisietsmisgegaan.nl”.

Would you like information on how to raise your complaint? Do you need advice or assistance in formulating or discussing your complaint? Do you want mediation to help find a solution? You can contact the independent complaints officer, available through the website erisietsmisgegaan.nl.

If you are unable to resolve the complaint together, you can submit the dispute to the Disputes Committee. This independent body is officially recognized by the Ministry of Health, Welfare and Sport (VWS) and complies with all legal requirements. Contact with the Disputes Committee is facilitated by Erisietsmisgegaan.

Our care providers are also individually affiliated with a Complaints Committee and the Disputes Committee.